Adding Buttons and Quick Replies

Buttons

Buttons are interactive elements allowing users to select predefined actions or navigate seamlessly through options.

1. Types of Buttons:
   • Prebuilt Response Button: Triggers bot events or actions.
   • Custom Response Button: Sends specific replies or actions based on user input.
   • URL Button: Redirects users to external websites.
   • Phone Call Button: Initiates a call to a predefined number.
2. Adding Buttons:
   • Click « + Add Button ».
   • Choose a button type and configure its action (response text, URL, or Call).
   • Limit: Max 3 buttons per message.
3. Best Practices:
   • Keep button text concise (under 20 characters).
   • Avoid vague options like « Yes/No ».

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Quick Replies

Quick Replies are pre-defined response options presented to users as buttons. Once selected, they disappear and provide personalized responses.

1. Purpose:
   • Simplify user interactions by offering predefined responses.
   • Useful for collecting user inputs like email, location, or quick feedback.
2. Adding Quick Replies:
   • Click « + Add Quick Reply ».
   • Enter the text for each reply option.
   • (Optional) Add images to make replies visually appealing.
   • Limit: Up to 13 quick replies per message.
3. Best Practices:
   • Use 3–6 options for optimal user experience.
   • Provide contextually relevant replies (e.g., « Check Hours », « Talk to Support »).
   • Keep text clear and easy to understand.