Support Docs

How can we help you?

Find detailed documentation and clear guides to help you build
and launch your Conversell bot.
Guide Documentation
Getting started
Just create an account today to bring your first AI assistant to life.
1
Check Workspace settings: Head to the Communication section and ensure a valid destination email address is provided.
2
Pick your channel: Make sure the Email Notifications toggle is switched ON in your bot settings.
3
Activate the Flow: Go to Behaviors › Core Behaviors and ensure the Handover Flow is toggled to Active.
Workspace
Setup your workspace to organize your assistants.
1
Personalize your Brand: Upload your company logo and set your workspace timezone.
2
Invite your Team: Add collaborators and manage permissions from the Team tab.
3
Set Preferences: Adjust notification defaults so you only get alerted for what matters.
My AI Assistants
Create, customize, and launch your AI bots in just a few clicks.
1
Use the Scrape Website tool: This is the quickest method — it automatically reads your online content and feeds it to your bot.
Analytics
Monitor your success with clear data on messages, users, and sessions.
1
Review your Intents: Open the Flow interface and check the Training Phrases for each intent.
2
Differentiate your phrases: If two intents share the same phrase (e.g. "How much?"), the bot will be confused. Edit Training Phrases so each is unique to its specific goal.
3
Add variety: Enter various ways a user might phrase a request so the bot recognises the goal even with different wording.
Knowledge Base
Upload your data and let your AI learn everything about your business.
1
Check the aspect ratio: Ensure your image is a perfect square to prevent stretching or distortion.
2
Improve the resolution: Use a high-quality PNG or JPG — ideally 512×512px. Avoid low-resolution files.
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Frequently Asked Questions

Bots

  • Bot Avatar Appears Blurry or Stretched

    What to do:

    • Check the aspect ratio: Ensure your image is a perfect square to prevent the interface from stretching or distorting the visual.
    • Improve the resolution: Avoid using low-resolution files; instead, use a high-quality PNG or JPG (ideally 512x512px). 

  • Bot Appearing as Disabled

    What to do:

    • Understand Draft Mode: Every new bot starts as a Draft. This means it stays « silent » and won’t respond to anyone until you officially launch it.
    • Go to Activation: Open your bot settings and head straight to the Activation tab.
    • Activate your Bot: Switch the status to Active to take your bot out of draft mode.
    • Start Chatting: Once activated, your AI assistant is live and ready to interact with your users immediately.

  • Changes Not Appearing

    The dashboard does not always « auto-save » every visual change you make to the bot’s identity or behavior.

    What to do:

    • Make it a habit: Always click the Save button after any modification to ensure your changes are applied and stored successfully.
    • Avoid lost work: Do not leave the page or refresh your browser before clicking Save, or your work on the persona and appearance will be lost.

Flows

  • New Flow Not Working

    What to do:

    • Draft Status: When you build or edit a Flow, your changes are kept in a Draft state by default so the updates are not pushed to the « Live » version of the bot.
    • Activate the Flow: Navigate to the Flows section in your dashboard and edit the specific Flow in order to activate it

  • Bot Triggering the Wrong Flow

    What to do:

    • Review your Intents: Open your Flow interface and check the Training Phrases you have provided for each intent.
    • Differentiate your phrases: If two different intents, like « Pricing » and « Subscription, » use the same phrases (e.g. « How much? »), the bot will get confused.
    • Edit your Training Phrases to be unique to each specific goal so the bot can clearly understand the user’s « intention ».
    • Add variety: Enter various ways a user might ask for information to help the bot recognize the goal even if the exact words differ.

Handover

  • Missing Email Notifications for Handover Requests

    What to do:

    • Check your Workspace settings: Head to the Communication section and ensure you have provided a valid destination email address so the system knows where to send the alerts.
    • Pick your channel: Make sure the Email Notifications toggle is switched ON in your bot settings to choose how the system interacts with you behind the scenes.
    • Activate the Flow: Go to Behaviors > Core Behaviors and ensure the Handover Flow is specifically toggled to Active.
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